Who is responsible for investigating complaints within the Houston Fire Department?

The responsibility for investigating complaints within the Houston Fire Department lies with HFD Staff Services. This division is specifically tasked with managing internal affairs and ensuring that any complaints regarding departmental conduct or performance are thoroughly investigated.

HFD Staff Services operates with the expertise needed to handle sensitive matters regarding personnel and operational protocols. By centralizing the investigation process within this specialized unit, the department ensures that complaints are processed according to established policies and procedures, which helps maintain accountability and integrity within the organization.

While other entities like the City Council and the Police Department may have roles related to oversight or public accountability, they do not typically engage in direct investigations of internal complaints within the fire department. Community Relations primarily focuses on building relationships with the public and promoting community engagement, rather than handling internal complaints. Thus, HFD Staff Services is the correct answer as they are uniquely positioned to address and investigate complaints appropriately.