What is the role of an investigator in the context of complaints?

The role of an investigator in the context of complaints is primarily to investigate those complaints thoroughly and impartially. Investigators gather and analyze evidence, interview relevant parties, and assess the validity of the complaints presented. Their objective is to determine the facts surrounding the situation, which aids in ensuring a fair and just resolution. This investigative process is crucial for upholding accountability and transparency within the organization.

While mediating disputes and assigning penalties are potential roles within a broader complaint resolution framework, these actions are typically not the primary responsibility of an investigator. The investigator's focus remains on compiling information and establishing whether a complaint is substantiated, which can then inform the next steps, such as mediation or assigning penalties. Filing complaints is not within the investigator's duties; rather, they work with the complaints that have already been brought forward.